Qualities of a Leader When Responding to Difficult Situations
It had been a pretty good day thus far and I was moving from one “To do” item to the next. I reached for my cell phone to check email and the message I had been dreading came in. You know those moments when your heart sinks to the pit of your stomach and you get a sick feeling? That was it.
The email I received was one that required me to follow through with a responsibility that I did not want to execute. I wanted nothing to do with it. So much so that I nearly wrote back that I had changed my mind and wouldn’t be able to accommodate the request.